2016 Christmas Delivery
For delivery to Australia, please order by Monday the 5th of December to get your order in time for Christmas.
We will do our absolute best to deliver orders on time, but please remember this is a guide only, not a guarantee.
Due to the busy holiday period, orders made after this date will likely arrive shortly after Christmas. If you order hasn’t arrived by then please contact us and we’ll gladly chase it up.
Please note we will be closed on these days: Monday the 26th and Tuesday the 27th of December and the Monday the 2nd and Tuesday the 3rd of January.
All orders are sent from New Zealand. You can expect your order to arrive quickly and in great condition.
We offer FREE, tracked delivery via Australia Post on all orders over AU$79 total. For orders under this amount, delivery is just AU$4.50. We also offer a Priority Courier option from AU$14.90.
For orders to New Zealand, please visit HealthPost.co.nz.
Other international orders are welcome and we offer you a choice of delivery services to best suit your needs: learn more below.
We know you'll often be ordering things you need in a hurry. If we have the products you order in stock – and we usually do – we'll dispatch your order within 1-2 working days. Occasionally a product which you order may be out of stock. In this case we'll contact you promptly with an ETA.
Please refer to our Heat Sensitive Product Policy for our storage and handling policy and guidelines.
If you have any special delivery instructions please convey these via the Delivery Instructions field provided at checkout. Any text entered in the Delivery Instructions field will be displayed next to your address. We are unable to delete it for you, sorry.
We offer FREE, tracked delivery via Australia Post on all orders over AU$79 total. For orders under this amount, delivery is just AU$4.50.
You can expect to receive your goods within 4-8 working days of having placed your order. We use Australia Post for all Australian deliveries.
We also offer a Priority Courier service within Australian for AU$14.90 for up to 3kg, and $5 per additional kilo, with a 3-5 working day delivery timeframe.
All Australia Post orders are sent with 'Track & Trace'. We'll send you a dispatch email with your tracking number at the time your order is sent.
Please also see Australian Consumer Info.
International orders are welcome and we offer you a choice of either Non-Tracked Airmail or Tracked Courier delivery to best suit your needs.
New Zealand customers: Please also see our dedicated New Zealand website.
Japanese customers: see Delivery to Japan.
The exact delivery cost of your order will be clearly displayed for your approval during the checkout process. You can estimate the delivery cost of the goods in your cart at any stage by using our 'Postage Estimator' on the Shopping Cart Summary page.
We charge a flat-rate for orders weighing up to 1 kilogram (1kg). This rate is determined by your delivery country and choice of delivery method - see below. For orders weighing over 1kg, the delivery cost is the 1kg rate plus an extra charge for each additional kilogram of product weight thereafter. These rates also vary depending on your delivery country and choice of delivery method.
Your delivery will be sent from our Head Office in Collingwood, New Zealand. The retail price of your products has to be shown on the consignment note of your parcel, as per New Zealand regulations. We are unable to declare an incorrect price for products, or mark your parcel as a gift, sorry.
You can enter your delivery address in your local language (e.g. Chinese) at check-out or email us with your order number and your address in your local language at [email protected] and we will put this on the parcel as well as the address in English to assist with accurate delivery. Please email us as soon as you place your order as we dispatch new orders very quickly.
You can estimate the delivery cost of your order by using our 'Delivery Estimator' on the Shopping Cart Summary page. Simply select your country from the drop-down list provided and the page will re-load with your delivery options and costs based on the products in your shopping cart at the time. Try removing heavy items from your cart to reduce your delivery cost. Delivery enquiries are welcome. We're happy to quote on bulk orders.
The following delivery methods are available:
- Airmail is an economical and secure delivery service which doesn’t include track & trace.
- Tracked Airmail is an economical and secure delivery service which includes tracking ability.
- Courier is a fast, trackable delivery service with full cover for lost or damaged parcels.
See below for further information on target delivery timeframes and delivery costs. Please note that the target timeframes are calculated on working days.
Please note that we're currently unable to send any goods to Russia. This is due to repeated difficulties with Russian customs / postal services, apologies.
Your delivery will be sent from our Head Office in Collingwood, New Zealand. For any orders outside of New Zealand, customs and import regulations vary widely between countries. Some of the products we sell via this website are prohibited for importation into certain countries. Unfortunately, it's not possible for us to be aware of all of the regulations specific to any given country. Where we are aware of any particular import restrictions, we endeavour to make note of this on the product detail page.
Due to customs regulations, we are unable to ship milk products anywhere outside of New Zealand. We are also restricted from sending any bee products to Western Australia.
It's entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country. HealthPost Ltd accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Likewise any import duty or tax payable on your order is not our responsibility and is beyond our control. If an order is returned to us by your countries import authorities in resalable condition, we'll refund you the value of the order less any postage costs incurred to us. We can't provide a refund until we've received the products back. We don't provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.
All overseas parcels must include a consignment note representing the full and correct value of the contents in the parcel. Parcel sent with courier mail must also contain a true copy of the order invoice.
We accept no liability for any goods lost in transit outside of New Zealand.
We've been sending goods all over the world for many years and have had very few problems.
We recommend you contact your local Customs Office for further information on import regulations in your country. For your convenience, please find following links to common international destinations we deliver to:
Please also see Australian Consumer Info.
Missing or damaged parcels
If your goods don't reach you in perfect condition please notify us as soon as possible, with photos. Please don't return damaged goods without notifying us first, as it is sometimes preferable to make arrangements from our end. Please keep any packaging and damaged items as they are received, as these are required for the claim process. Damaged parcels also have to be assessed by a post shop near your address and issued with a damage report within 7 days of receipt. This is required for us to claim compensation from the courier.
In the unlikely event that your parcel doesn't reach you within the expected delivery time-frame of our having emailed you confirmation of dispatch, please let us know.
NZ Post’s terms and conditions dictate that an international investigation into a missing or damaged parcel can only be launched within a limited time after a parcel’s dispatch.
- For us to be able to assist you with regards to a missing parcel please contact us within 90 days of your parcel’s dispatch.
- For us to be able to assist you with regards to a damaged parcel please contact us within 7 days of your parcel’s delivery date.
After these times we will unfortunately be unable to assist you.