Delivery
2018 Christmas Delivery Times:
If you need your parcel by Christmas (for yourself or a gift) please make sure you order before the deadlines below. During this busy time, we send orders as quickly as we can - in most cases within 1 -2 working days (if products are in-stock), but please remember these dates are a guide only, not a guarantee. Learn more.
We’ll continue to send out orders until the end of the day on Monday 24 December, however orders that leave HealthPost after the below dates are unlikely to make it to you before Christmas Day. During Christmas and New Year, we'll be operational on all business days, other than public holidays (and our delivery partners will also be closed on these days, so some orders might get held up in transit). We'll return to standard delivery timeframes on Thursday 3 January 2019.
- For delivery to Australia order by 1pm Tuesday 4 December 2018.
- For delivery within New Zealand order by 1pm Thursday 20 December 2018.
- For delivery to China, North America, United Kingdom, Europe and the South Pacific order by 1pm Friday 30 November 2018.
- For the rest of the world order by 1pm Thursday 29 November 2018.
You can expect your parcel to arrive quickly and in great condition. There are a number of delivery options, based on where you live, and how quickly you want your parcel.
We offer FREE, tracked delivery via Australia Post on all orders over AU$79 total. For orders under this amount, delivery is just AU$4.50. We also offer a Priority Courier option from AU$14.90.
For orders to New Zealand, please visit HealthPost.co.nz.
Other international orders are welcome and we offer you a choice of delivery services to best suit your needs: learn more below.
Quick links to delivery cost: China including Hong Kong and Macau, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam.
Delivery Times
We know you'll often be ordering things you need in a hurry. If we have the products you order in stock – and we usually do – we'll dispatch your order within 1-2 working days. As soon as we send your parcel, we send an email with tracking information and an estimated delivery time.
Out of Stock Products
Occasionally a product which you order may be out of stock. In this case we'll contact you promptly with an update on when it will be sent.
Special Delivery Items or Instructions
Please read our Heat Sensitive Product Policy for our storage and handling policy and guidelines.
If you have any special delivery instructions please please add these to the Delivery Instructions field provided at checkout. Any text entered in the Delivery Instructions field will be displayed next to your address. We are unable to delete it for you, sorry.
Learn more about Australian delivery and international delivery:
Australia
We offer FREE, tracked delivery via Australia Post on all orders over AU$79 total. For orders under this amount, delivery is just AU$4.50.
You can expect to receive your goods within 4-8 working days of having placed your order. We use Australia Post for all Australian deliveries.
We also offer a Priority Courier service within Australian for AU$14.90 for up to 3kg, and $5 per additional kilo, with a 3-5 working day delivery timeframe.
All Australia Post orders are sent with 'Track & Trace'. We'll send you a dispatch email with your tracking number at the time your order is sent.
Please also see Australian Consumer Info.
International
International orders are welcome, and we offer a range of options from Airmail to Courier to best suit you needs. Please note that some delivery options are not available to some destinations. To see what option is available to your destination, please add your desired products to your cart, and use our “Postage Calculator” tool located at the bottom our your Shopping Cart page.
Quick links to charges: Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam.
New Zealand customers: Please also see our dedicated New Zealand website.
Japanese customers: see Delivery to Japan.
The exact delivery cost of your order will be clearly displayed for your approval during the checkout process. You can estimate the delivery cost of the goods in your cart at any stage by using our 'Postage Estimator' on the Shopping Cart Summary page.
We charge a flat-rate for orders weighing up to 1 kilogram (1kg). This rate is determined by your delivery country and choice of delivery method - see below. For orders weighing over 1kg, the delivery cost is the 1kg rate plus an extra charge for each additional kilogram of product weight thereafter. These rates also vary depending on your delivery country and choice of delivery method.
Your delivery will be sent from our Head Office in Collingwood, New Zealand. The retail price of your products has to be shown on the consignment note of your parcel, as per New Zealand regulations. We are unable to declare an incorrect price for products, or mark your parcel as a gift, sorry.
You can enter your delivery address in your local language (e.g. Chinese) at check-out or email us with your order number and your address in your local language at [email protected] and we will put this on the parcel as well as the address in English to assist with accurate delivery. Please email us as soon as you place your order as we dispatch new orders very quickly.
China including Hong Kong | 中国地区（包含香港）
In the unlikely event you incur import tax on an order with a total value below $200, HealthPost will reimburse you for the tax amount with Reward Points.
This offer does not include any EMS service fees or clearance service fees for releasing your parcel on your behalf.
如果您的订单被海关收税， HealthPost将报销您支付的关税（仅限于价值在 200 纽币以下的订单）。
偿还方式是将关税金额充值到您在HealthPost账户上的reward points里。补偿的税金不包括EMS清关代办费和其他清关服务费。
Tracked Airmail China 中国邮政航空小包
Estimated delivery timeframe 6-10 working days
预计寄运时间为6-10个工作日。
| Total value of products | Total weight of parcel | Price |
|---|---|---|
| Less than $158 | Under 1kg | $5 |
| Less than $158 | Between 1kg and 2kg | $10 |
| More than $158 | Under 1kg | FREE (discount offer) |
| More than $158 | Between 1kg and 2kg | FREE (discount offer) |
| More than $250 | Service not available | |
| More than 2kg | Service not available | |
| 产品总价值 | 包裹总重量 | 运费价格 |
| 158纽币以下 | 1公斤以下 | 5纽币 |
| 158纽币以下 | 1 公斤至2公斤 | 10纽币 |
| 158纽币以上 | 1公斤以下 | 免邮 |
| 158纽币以上 | 1 公斤至2公斤 | 免邮 |
| 250纽币以上 | 不支持此寄运服务，请使用EMS | |
| 2公斤以上 | 不支持此寄运服务，请使用EMS |
EMS GO CHINA 中国邮政EMS
Estimated delivery timeframe 3-8 working days
预计寄运时间为3-8个工作日。
| Total value of products | Total weight of parcel | Price |
|---|---|---|
| Less than $158 | Under 1kg | $10 |
| Less than $158 | Under 2kg | $15 |
| Less than $158 | More than 2kg | $5 per kg |
| More than $158 | Under 1kg | $5 (discount offer) |
| More than $158 | Under 2kg | $5 (discount offer) |
| More than $158 | More than 2kg Up to 5kg |
FREE (discount offer) - up to 5kg |
| More than $158 | More than $5kg | FREE for first 5kg + $5 per additional kg |
| 产品总价值 | 包裹总重量 | 运费价格 |
| 158纽币以下 | 1公斤以下 | 10纽币 |
| 158纽币以下 | 2公斤以下 | 15纽币 |
| 158纽币以下 | 2公斤以上 | 每公斤5纽币 |
| 158纽币以上 | 1公斤以下 | 特惠5 纽币 |
| 158纽币以上 | 2公斤以上 | 特惠5 纽币 |
| 158纽币以上 | 2公斤至 5公斤 | 特惠免邮，包裹必须在5公斤以下 |
| 158纽币以上 | 5公斤以上 | 首重5公斤免邮，超重部分每公斤5纽币 |
Delivery Estimator
You can estimate the delivery cost of your order by using our 'Delivery Estimator' on the Shopping Cart Summary page. Simply select your country from the drop-down list provided and the page will re-load with your delivery options and costs based on the products in your shopping cart at the time. Try removing heavy items from your cart to reduce your delivery cost. Delivery enquiries are welcome. We're happy to quote on bulk orders.
The following delivery methods are available:
- Airmail is an economical and secure delivery service which doesn’t include track & trace.
- Tracked Airmail is an economical and secure delivery service which includes tracking ability.
- Courier is a fast, trackable delivery service with full cover for lost or damaged parcels.
See below for further information on target delivery timeframes and delivery costs. Please note that the target timeframes are calculated on working days.
Russian Federation
Please note that we're currently unable to send any goods to Russia. This is due to repeated difficulties with Russian customs / postal services, apologies.
Customs / Import Regulations
Your delivery will be sent from our Head Office in Collingwood, New Zealand. For any orders outside of New Zealand, customs and import regulations vary widely between countries. Some of the products we sell via this website are prohibited for importation into certain countries. Unfortunately, it's not possible for us to be aware of all of the regulations specific to any given country. Where we are aware of any particular import restrictions, we endeavour to make note of this on the product detail page.
Due to customs regulations, we are unable to ship milk products anywhere outside of New Zealand. We are also restricted from sending any bee products to Western Australia.
It's entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country. HealthPost Ltd accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Likewise any import duty or tax payable on your order is not our responsibility and is beyond our control. If an order is returned to us by your countries import authorities in resalable condition, we'll refund you the value of the order less any postage costs incurred to us. We can't provide a refund until we've received the products back. We don't provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.
All overseas parcels must include a consignment note representing the full and correct value of the contents in the parcel. Parcel sent with courier mail must also contain a true copy of the order invoice.
We accept no liability for any goods lost in transit outside of New Zealand.
We've been sending goods all over the world for many years and have had very few problems.
We recommend you contact your local Customs Office for further information on import regulations in your country. For your convenience, please find following links to common international destinations we deliver to:
Australia
Canada
China
Germany
Hong Kong
India
Japan
Malaysia
Philippines
Singapore
South Korea
Taiwan
Thailand
United Kingdom
United Arab Emirates
United States of America
Please also see Australian Consumer Info.
Missing or damaged parcels
If your goods don't reach you in perfect condition please notify us as soon as possible, with photos. Please don't return damaged goods without notifying us first, as it is sometimes preferable to make arrangements from our end. Please keep any packaging and damaged items as they are received, as these are required for the claim process. Damaged parcels also have to be assessed by a post shop near your address and issued with a damage report within 7 days of receipt. This is required for us to claim compensation from the courier.
In the unlikely event that your parcel doesn't reach you within the expected delivery time-frame of our having emailed you confirmation of dispatch, please let us know.
NZ Post’s terms and conditions dictate that an international investigation into a missing or damaged parcel can only be launched within a limited time after a parcel’s dispatch.
- For us to be able to assist you with regards to a missing parcel please contact us within 90 days of your parcel’s dispatch.
- For us to be able to assist you with regards to a damaged parcel please contact us within 7 days of your parcel’s delivery date.
After these times we will unfortunately be unable to assist you.
