HealthPost Terms & Conditions of Service & Sale
Date last updated: 26 June 2019
These HealthPost Terms and Conditions of Service and Sale relate to the use of and the purchasing of anything from the HealthPost’s website (www.healthpost.com.au), or any associated platforms. By accessing our website, registering an account or purchasing from our website you automatically agree to these Terms and Conditions.
“HealthPost”, “we”, “us” or “our” refer to HealthPost Limited, being a company incorporated in, existing and operating under the laws of New Zealand. “You” or “Your” refers to you as the customer and holder of a HealthPost account or otherwise the user of our website and products.
Use of our website
Your use of the website, opening an account with HealthPost and/or the ordering of anything from HealthPost creates a legally binding contract between you and HealthPost that is subject to these Terms and Conditions.
The use of the website, opening an account with HealthPost and/orthe ordering of anything from HealthPost is subject to the laws of New Zealand. You agree to submit to the exclusive jurisdiction of the courts of New Zealand in relation to any dispute between you and HealthPost.
The use of the website, opening an account with HealthPost and/or the ordering of anything from HealthPost is subject to the laws of New Zealand. You agree to submit to the exclusive jurisdiction of the courts of New Zealand in relation to any dispute between you and HealthPost.
Our website contains unlisted therapeutic goods and therapeutic claims which have not been evaluated or endorsed by the Australian Government. Individuals can legally source and import unlisted therapeutic goods for personal use under the Personal Importation Scheme pursuant to section 18(1) of the Therapeutic Goods Act 1989 and regulation 12(1) and item 1 of schedule 5 of the Therapeutic Goods Regulations 1990. Before ordering therapeutic products from this site, please note the conditions below, and the following advice from the Australian Therapeutic Goods Administration (TGA): http://www.tga.gov.au/consumers/information-online-internet.htm. We recommend that you consult a health professional before using any health product. This is particularly important in the case of any pre-existing medical condition.
Personal importation occurs when an individual arranges, from within Australia, for a therapeutic good to be sent to them from an overseas supplier or family/friend, and the goods are to be used by that individual or a member of his/her immediate family and are not sold or supplied to any other person.
Therapeutic goods imported under the Personal Importation Scheme do not need to be listed in the Australian Register of Therapeutic Goods for supply in Australia. Under the Personal Importation Scheme, individuals may import 3 months supply of unapproved therapeutic goods into Australia without any approval from the TGA provided that:
• the goods are for the treatment of the individual or the treatment of their immediate family
• they do not supply (sell or give) the medicine to any other person
• where possible, the medicines or medical devices are kept in their original packaging with any dispensing labels intact
• the goods are not restricted under Australian Customs controls or quarantine rules and the goods do not contain a controlled substance
• the goods are not injections that contain material of human or animal origin (except insulin)
• the total quantity of the goods imported within a 12 month period does not exceed 15 months supply of the goods (for medicines, at the maximum dose recommended by the manufacturer)
• if the goods are medicines in Schedule 4 or 8 of the Poisons Standard or a prescription from an Australian-registered medical practitioner is held for the medicines
Under the Personal Importation Scheme, it is the responsibility of individuals wishing to arrange personal importation of unapproved therapeutic goods to ensure they have complied with all relevant Commonwealth and State/or Territory laws.
Warranties & Liability
Except as expressly stated in these Terms and Conditions or on HealthPost’s website, HealthPost makes no warranty or representation as to the merchantability, fitness for a particular purpose, suitability or efficacy of any product purchased by you from HealthPost beyond any manufacturer warranty included with the product. Nothing in the former statement modifies, negates or restricts a consumer’s rights and remedies under the Consumer Guarantees Act 1993.
Subject to your rights and remedies under the Consumer Guarantees Act 1993, to the fullest extent permitted by law, HealthPost will not be liable for any:
- Warranties, conditions and representations whether express, implied, statutory or otherwise, relating in any way to the website, your use of the website and the information, products supplied, offered to be supplied or advertised or accessed through the website; and
- Liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage), costs and expenses suffered by you or claims made against you arising from or in connection with your use of the website and the information, products supplied, offered to be supplied or advertised or accessed through this Website for any reason whatsoever (including negligence).
To the fullest extent permitted by law, HealthPost’s maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount paid by you to HealthPost in respect of the product excluding any amount paid for delivery.
You agree that if you are a “consumer” under New Zealand Consumer Guarantees Act 1993 and you acquire any product for the purposes of a “business” (as those terms are defined in the Consumer Guarantees Act 1993), the provisions of the Consumer Guarantees Act 1993 are excluded in relation to those products. Otherwise, these Terms and Conditions are to be read subject to the terms of the Consumer Guarantees Act 1993.
No warranty for use of website
While HealthPost endeavours to ensure that no computer virus or malicious software is contained on our website, HealthPost makes no warranty as to your use of the website and HealthPost will have no liability for any damage to your computer or other hardware as a result of your use of the Website.
Limitations & permissions
You may not make use of any logo or trademark displayed on the website without the express written consent of HealthPost. You may link to the website from any other website provided that you agree to immediately remove that link if requested by HealthPost.
Links to 3rd party websites
The website contains links to websites that are not controlled by HealthPost (Third Party Websites). HealthPost makes no promises or warranties as to the content or security of any Third Party Website and you link to and use any such Third Party Website at your own risk.
We collect, hold and protect the personal information you share with us in accordance with our Privacy and Security Policy. Please read this for detailed information regarding our approach to your privacy.
You’re in control of your personal information, and can ask for us to share this with you or delete this at anytime. To do this, simply email firstname.lastname@example.org and we’ll action your request within 7 workings days.
Consent to receive email communications
By using our site, registering for an account or making an order, you consent to us sending you relevant transactional emails about your user account and/or order.
You can opt to receive HealthPost promotional emails from the form at the bottom of the homepage of our website, when you place an order, or when you register for a HealthPost account. You can unsubscribe from these promotional emails at any time (simply click on the link in the footer of any promotional email we send you). We allow you to unsubscribe from all, or chosen promotional email newsletters (or re-subscribe if you change your mind and want to start receiving these again).
If you unsubscribe from promotional emails:
- Your account will still be valid, and you’ll retain any HealthPost Rewards, and
- You will continue to receive HealthPost transactional emails regarding site usage, orders and account status.
We allow you to unsubscribe from a small set of transactional email reminders relating to your Rewards. Simply click on the link of any promotional emails that we send you to manage your preferences. You cannot access the manage preferences page from transactional emails or My Account on our website.
You can choose to receive no emails from HealthPost and join our email blacklist. Simply contact us at email@example.com. However, please note, this means that you will not receive any order confirmation emails or delivery updates. Once you have requested to receive no emails from us, we cannot reverse this.
Consent to receive browser notifications
When you visit our site for the first time, we will ask you whether you would like to receive browser notifications from HealthPost. You can unsubscribe from browser notifications at any time by clicking on a notification and accessing your notification settings as per your internet browser software.
Accuracy of information
We aim to list current and accurate product information at all times. However it is possible that errors may occur. To the fullest extent permitted by law, HealthPost does not accept any liability for any damage which may directly or indirectly result from any advice, opinion, information, representation or omission, whether negligent or otherwise, contained on our website.
The information shared regarding products, their specialties, and assurances relating to our Good Ingredients Promise are compiled with care and attention. However the accuracy relies on correct information and transparency from our supplier partners. We have strict guidelines that we communicate to our suppliers but subject to our obligations required by law, are not responsible if supplier information is revealed to be incorrect.
Please be aware that the ingredients in our products may change or vary from time to time. We rely on our suppliers to tell us if they make any changes to these, and this may take a few days to update on our site. We recommend you refer to the ingredient list on the product package you receive for the most up to date list of ingredients. We also recommend you review product ingredients when making a repeat order, as ingredients may change without this visually being obvious on our site, or on the front of product packaging.
The prices displayed on www.healtpost.com.au are quoted in AU dollars and are inclusive of Australian GST. Prices on www.healthpost.com.au are determined by taking New Zealand prices and converting these to Australian dollars, after which Australian GST is added.
Recommended Retail Prices (RRP) displayed on www.healthpost.com.au are the New Zealand RRPs as provided to us by our suppliers, and converted into Australian dollars. Savings prices displayed are calculated off the Recommended Retail Price. These savings may not reflect our normal price, as we do not usually sell at the RRP.
All prices on www.healthpost.com.au are updated constantly as the exchange rate moves.
Sales to customers outside of Australia may be subject to the payment of taxes and charges in their country. These will typically be payable by you before the package is able to be released from customs or your countries postal services provider. As these charges are outside of our control, HealthPost accept no liability for the advance notice or payment of any such charges levied by your countries customs, import or postal authorities.
Prices for the products and services listed on the site are subject to change without any notice. We do our best to provide accurate pricing information but errors can occur from time to time. We have the right to refuse or cancel any orders placed for products incorrectly priced.
Product availability & rain checks
Product availability is subject to change without notice. Whenever possible, product out of stocks are clearly highlighted on the site - you can choose to receive an email notifying you when a specific product is back in stock. HealthPost cannot offer rain checks or extend a discount to an out of stock product.
All special offers and promotions are offered strictly only while stocks last and only for the period of the promotion. Promotional pricing or offers may be withdrawn at any time without notice once available stock is exhausted. HealthPost may choose to end a promotion early for any reason. In this scenario, no rain checks will be given. Promotional expiry dates and times are listed as Australian standard time (unless otherwise stated).
From time to time we may run short, specific price promotions without explicit promotion expiry dates in order to clear out stock or achieve other short term business objectives.
Product expiry dates
Most products supplied to you will include an expiry date which will vary depending on the product. Our policy is to not dispatch any product within three months of its expiry date, unless otherwise stated on the product page or where the product is sold or as part of a clearance promotion around the sale of a product with a shorter expiry term.
Please read our payment FAQs for everything you need to know about paying for your HealthPost products and services.
Orders will not be dispatched until satisfactory payment has been received by HealthPost or any suspected fraud has been investigated. An order or transaction is not complete until products are dispatched. HealthPost can refuse or cancel any order at its discretion and refund payment.
HealthPost reserves the right to refuse to deliver any products ordered for any reason, including without limitation, unavailability of stock or a decision by HealthPost to no longer sell a product. A refund will be given if payment has been accepted prior to any of these reasons.
AfterPay is a payment option that allows customers to pay in instalments over time. This payment option is only available to customers shopping in Australia and New Zealand. On choosing AfterPay as a payment option, customers enter into a contract directly with AfterPay. Please read everything you need to know about this service, including the refund process and future liabilities from AfterPay for any products returned to HealthPost.
Returns & Cancellation
If you change your mind about an order, we can cancel and refund a submitted order for you as long as it has not been dispatched. Please make sure you contact us with your order details as soon as possible. Unwanted products can also be returned for a refund within 30 days of purchase as long as they are in re-saleable condition (unopened, with undamaged packaging). Please refer to our Returns FAQs for information on how to do this.
If you order a durable product from us, and find it to be faulty after a short period of use please get in touch at firstname.lastname@example.org and we can help you reach a solution.
HealthPost operates a spend and earn Rewards Programme. For every $20 spent, customers will earn $1 back in “Rewards” to use as a discount future orders. Your Rewards value will always be communicated as a dollar discount amount, that is available to use as a discount on future orders (so long as the future order is completed before the Rewards expire).
When you choose to redeem Rewards, these are transferred into a store credit and available to use as a payment method on the current, or future orders. This cannot be reversed. If you redeem Rewards, and do not complete an order online, the Rewards value will remain as store credit (it will not revert back to Rewards value when the order is abandoned).
Rewards earned for orders that have not promotion associated with it are considered standard Rewards and the discounted value is valid for 180 days from the date of order.
From time to time HealthPost may offer customers promotional Rewards with a shorter validity at their discretion. Rewards are not transferable under any circumstances. For more info, please read our Rewards FAQs.
You can see your Rewards balance, and your next expiry date (and the amount of Rewards that will expire on that date) in My Account on our website, and we’ll include this information in the header of most emails we send you. HealthPost cannot return any Rewards value which is not used as a discount after its expiry date. Please make sure that you are subscribed to our Rewards reminder emails so that we can communicate any upcoming Reward expiries.
The maximum dollar value of Rewards that a customer can earn from a single order is $100. Once a customer has earned this value of Rewards, they will not earn any additional value for future discounts. HealthPost will revoke Rewards that have been earned on orders that are subsequently returned or cancelled. If a customer has redeemed their Rewards earned on that order before they are revoked, HealthPost will apply a negative balance. Any new Rewards earned will clear this negative balance, before any new Rewards will be generated.
If a customer redeemed their Rewards as part of the purchase price on an order that is subsequently returned or cancelled, HealthPost will return those Rewards to the customer.
HealthPost can choose to make changes to our Rewards Programme at any time. HealthPost Rewards are unsecured and replacement or transferable items of similar value will be not given in the event HealthPost ceases trading due to liquidation, sale or some other business event.
HealthPost reserve the right to edit customer Rewards balances without notification or explanation in the event that we have a genuine reason to believe that Rewards have not been accrued correctly, and/or have been accrued in a way that is not in accordance with the intended use of the Rewards programme.
HealthPost has a number of ways a customer can earn more Rewards. Specific terms and conditions apply to these promotions as follows:
Spend $500 on one order and get double Rewards Terms & Conditions.
The order total must exceed $500 (excluding delivery) to be eligible for this promotion. Standard Rewards for the spend will be added to your account immediately and the extra promotional Rewards will be added within 24 hours. Standard Rewards are valid for 180 days and promotional Rewards are valid for 30 days. There is no limit to the number of times you can enjoy this promotion. The maximum value of Rewards that a customer can earn on a single order is $100. Once a customer has earned this value of Rewards, they will not earn any additional value for future discounts.
Share HealthPost with a friend and get $5 in Rewards Terms & Conditions.
Share HealthPost with a friend via email, Facebook or a personal link and receive $5 in Rewards for every friend who joins HealthPost as a new customer and spends $50 on their first order. The Rewards are valid for 30 days and will be added to your balance within 24 hours of your friend completing their first order. The friend must complete their order by following a link shared by you, and using the promo code related to that link. The link invitation is valid for 30 days and the promo code is valid for 30 days too. Your friend will get $5 off their first order, as long as they spend at least $50. There is no limit to the number of times you can enjoy this promotion and invite friends to join HealthPost. We’ll send you an email to let you know every time you earn any sharing Rewards.
Share HealthPost on Instagram using a hashtag and get $2 in Rewards Terms & Conditions.
For every post that uses one or a number of HealthPost Rewards hashtags, we will give you $2 in Rewards. You will be rewarded for each post up to a maximum of two shares or $4 of Rewards in any 180 day period. To earn these Rewards, a customer must first connect their Instagram account to their HealthPost account and once this is successful, use one of the Rewards hashtags: #Betterwithhealthpost #hpbetterworld #hpbetterchoice in a post. A customer will earn $1 in Rewards when they successfully connect their Instagram and HealthPost accounts. Only one Instagram account can be added to a HealthPost account. Multiple uses of a hashtag in a post will not generate additional rewards. The Rewards are per post, not per hashtag use. Once you have reached the $4 maximum, any additional uses of HealthPost hashtags within 180 days of the first post will not generate any Rewards. Rewards are valid for 30 days from the date of the connect or hashtag use. Rewards will be added to your account within 48 hours of either action, whichever is the earlier.
Please note: for us to be able to reward you for any hashtag uses, your Instagram account needs to be set to public (we cannot access or view private Instagram accounts).
HealthPost may offer you a store credit to resolve an issue or for promotional reasons. Store credits must be used within 12 months of date of issue. After 12 months, store credits will expire and they will no longer be available for use. No reminder will be sent regarding a store credit expiry so customers must be aware of their expiry date.
HealthPost may, at its discretion, choose to offer discount promo codes to certain customers from time to time. Each promo code will have a clear expiry date and conditions for use. Promo codes cannot be exchanged or the value used for sales that do not meet the promo code conditions. No rain checks will be offered for promotions using a promo code where the product is out of stock.
The following general terms and conditions apply to all promo code promotions, unless stated otherwise in the specific promotion conditions:
Specific terms and conditions apply to promo code promotions, unless stated otherwise:
- Each promo code has specific terms and conditions that are specified in the promotion. A customer must meet the promo requirements to gain the promo code discount
- Promo codes are valid for a limited time only, and unless specified can only be used by the account holder whom the promo code was offered to by HealthPost. HealthPost reserves the right to cancel the order or refuse the discount to customers using promo codes offered to another customer
- HealthPost reserves the right to modify or cancel a promo code at any time
- HealthPost promo codes are single use codes, they cannot be used a second time on a subsequent order that meets the requirements of the promotion
- A customer can only use one promo code per order. If they have an order where the cart meets two promotions, the first promo code entered will be used. When a customer enters the second promo code, this will be rejected, despite their order meeting the promotional requirements
- If the promotion has a minimum purchase requirement, taxes and delivery do not apply toward the minimum purchase amount
- Promo codes are not transferable, and may not be resold or redeemed for cash
- If you change your mind about your order or return products purchased using a promo code, we will only credit the amount paid for the products
If you violate any of the general promo code terms and conditions specified above or any of the additional terms and conditions specific to a promo code, the relevant promo code will be invalid and the discount will not apply.
Gift with purchase
HealthPost may choose to offer a free gift when a customer purchases a certain product or product combination. These are offered at HealthPost’s discretion and can end without warning. Customers cannot transfer the free gift for something of equal value or a discount. There may be limited stock of free gifts. If stocks run out, HealthPost is not liable to offer a replacement. If a customer returns an order that included a free gift, this free gift must also be returned to receive the order refund.
From time to time, HealthPost may run prize promotions on our main website or social channels. To enter a competition, a customer must meet the terms of the competition which will be clearly outlined in the relevant promotions. HealthPost’s decision is final regarding competition winners. Any prizes cannot be returned, exchanged or transferred for cash or products of similar value. In most cases, prizes are supplied by our partners. HealthPost will clearly describe a prize but can only rely on descriptions provided by our partners. HealthPost will meet all the requirements of the Department of Internal Affairs and the Gambling Act 2003 in designing prize promotions.
Please read our delivery FAQs for everything you need to know regarding receiving your order.
From 1st July 2018 we cannot deliver to Australian addresses from our NZ site due to Australian Government GST changes. Please shop at www.healthpost.com.au for orders that need to be delivered to an Australian address.
HealthPost uses third party carriers to deliver our parcels. If your parcel is missing or something has been damaged, please read our delivery FAQs for your country for more info about what to do and expect.
The information on this website is intended for your general information. It is not a substitute for medical advice from a health care professional and is not intended to diagnose, treat, cure or prevent any disease. Always consult your doctor or other qualified healthcare professional with any questions you may have regarding a medical condition. Do not disregard medical advice or postpone consultation with your health care professional because of information that you have read on this website. Always read the label of any supplements or natural health products you purchase and use only as directed. Vitamins and minerals are supplementary to and not a replacement for a balanced diet. Consult a health care professional if symptoms persist.
Reviews on the website are provided without compensation by users of our products and should be viewed in this context. Reviews are the experiences of real people with products they’ve used, not substantiated health claims. Individual results may vary.
User submitted content, including product reviews and testimonials
We reserve the right to use all user submitted content we receive in our marketing and promotional material, both on and offline, identifying the submitter by first name only. If you don't want us to use your submitted content, please let us know.
Your submission of any such content confirms that you understand that this content may be used in a public context, either online and/or offline, and that HealthPost specifically may use, modify, edit or republish any such content submitted. While we endeavour not to significantly alter the meaning and intent of submitted content, we do sometimes edit it to condense, summarise, improve readability or comply with our regulatory obligations, and reserve the right to do so.
Beyond prevailing legislation, HealthPost has no obligation to screen or edit any content supplied by customers, but has the right to do so, and to modify, delete, refuse to post or remove any content, in whole or in part, from any portion of HealthPost’s websites or social media platforms, at its sole discretion for any reason whatsoever, including, but not limited to, content that violates these terms and conditions or is otherwise objectionable.
You may not be permitted to edit or delete any content you have submitted, but can ask us for it to be removed from online publication, and we will remove it so long as it’s reasonably practicable for us to do so.